New eBook
Enabling Customer-Centric Strategies in Insurance with Document Automation
From Old Models of Loss Reimbursement to New Risk Management Solutions
Don't just adapt. Lead the change.
Download the paper for strategic insights that can redefine your approach in 2024 and beyond.
The insurance industry is going through a massive transformation, moving from the old-school approach of just covering losses to a forward-thinking, customer-first mindset.
This change is fueled by three big shifts:
- Insurers are embracing active risk management and ESG initiatives;
- Moving towards personalized, omnichannel experiences;
- Tackling the influx of unstructured data with advanced analytics to offer tailored risk solutions.
80%
of respondents want insurers to embed environmental, social, and corporate governance (ESG) initiatives into their proposition
59%
of respondents want life insurers to reward them for healthy living
70%
of customers are willing to share personal, health, financial, or home security data with their insurance provider
This transformation goes beyond service enhancement, fundamentally altering internal data management and positioning insurers as proactive, tech-enabled allies in their customers' lives.
* https://www.bain.com/insights/customer-behavior-and-loyalty-in-insurance-global-edition-2023/