Working with Persons with Disabilities
Adlib welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Should you require an alternate route to applying for an opportunity with Adlib, please email hr@adlibsoftware.com, call us at 905-631-2875, or come visit us at 215-3228 South Service Road, Burlington, ON, L7N 3H8. Adlib will be happy to work with you to provide a suitable accommodation.
Client Services Policy Statement: Providing Services to People with Disabilities
Our Mission
Adlib provides a full range of software development services to businesses and individuals. Our mission is to understand our customer’s needs and concerns and to find the right solution quickly and cost effectively. We view our role as trusted advisors to our customers.
Our Commitment
Adlib is committed to fulfilling its obligations under the Accessibility Standards for Customer Service (Ontario Regulation 429/07) as well as the Accessibility Standard for Communication and Employment issues under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). Our goal is to increase accessibility by providing an accessible environment for all clients, employees, job applicants, suppliers, and visitors who may enter our premises, access our information, or use our services.
As an organization, we respect and comply with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations. We strive to provide an accessible and welcoming environment for everyone by identifying and removing barriers in our workplace and ensuring that new barriers are not created. The Company ensures that persons with disabilities are provided with equal opportunities. We are committed to meeting the needs of individuals with disabilities in a timely and integrative manner that respects their dignity and independence.
Adlib will use reasonable efforts to ensure that its customer service policies, practices and procedures are consistent with the four principles set out below (dignity, independence, integration and equal opportunity). It is recognized, however, that in some circumstances, a balancing of the four principles or aspects therefore, may be necessary in order to maximize the achievements by Adlib of the goals and spirit of this policy.
Feedback Process
The ultimate goal of Adlib is to meet and surpass client expectations while serving clients with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Adlib provides services to people with disabilities can be made by email, online, in writing, or verbally. Our Feedback Process will be available on our website. All feedback can be directed to our Director of People & Talent. Clients can expect to hear back in 5 business days, whenever practicable.
Modifications to This or Other Policies
We are committed to developing client service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on those with disabilities.
Questions about This Policy
This policy exists to ensure accessible service excellence to clients with disabilities. If anyone has a question about the policy, enquiries should be referred to the People Team at (905) 631-2875 or hr@adlibsoftware.com.
For more information on Adlib’s commitment to accessibility check out our Accessibility Customer Service Plan and Accessibility Customer Service Policy.
